testimonials

Embassy Suites Hotels is the only hotel brand built around the notion that people function better, rest easier and have a more satisfying stay when they have more space to spread out. Imagined in 1983 with its first property opening a year later, Embassy Suites Hotels was a pioneer in the all-suite concept, and today leads the industry as the undisputed all-suites market share leader with more than 190 locations in the United States, Latin American and the Caribbean and more total suites than any of its competitors in North America. With a goal of increasing hotel inventory to 300 by 2010, the brand is poised to maintain a commanding presence in the segment.

Because Embassy Suites Hotels does not stop at just providing more space to its guests, the brand has been recognized repeatedly for excellence. In 2007, J.D. Power and Associates rated Embassy Suites Hotels "Highest Guest Satisfaction among Upscale Hotel Chains" for the sixth time. In addition, hotelier has been named one of the top hotel chains for families by Zagat Survey adding to the recognition it received in 2003 from Nick Jr. Family Magazine as the "Suite-est Hotel Chain for Families."

guest testimonials

Just a quick note to tell you how much I appreciate you going the extra mile when I contact you . You are always willing to do the small things that make the biggest difference. As a HHonors Diamond member I certainly don't expect any special treatment because after so many years of business travel I have learned to set my expectations a bit lower than I would like. However my expectations are continually blow away when I have the opportunity to stay at your property. In the business world today with the competitive environment greater than in my long and tired memory, it is people like you who continue to seperate your yourselves and consequently your property from the average!
Thanks for always smiling... whether on the phone, or in an e-mail, or especially in person! Warmest regards... Gary Hendricks

I want you to know that you have a great staff at this hotel and wanted to highlight two very special employees. Kara and Jessica that work at the Rocky River Grille & Lounge. They are great assets to your company. These two ladies always have a big smiles and always provide wonderful service. They take the time to learn about their customers and keep us coming back. This is the 3rd year of staying at this lovely hotel property and I look forward to more stays. Thanks, Lisa Metcalf

THE ENTIRE STAFF WAS WONDERFUL, BELLMAN, CHECK-IN, HOUSEKEEPING, BREAKFAST WORKERS. EVERYONE WAS VERY NICE AND HELPFUL. FITNESS ROOM VERY GOOD. ROOM ITSELF WAS EXCELLENT. WONDERFUL EXPERIENCE. JOELLEN RYAN

My family would like to say that we really enjoyed our stay at your hotel. The staff was very friendly ,the place was extremely clean and very inviting when you walked into the hotel. Our room had everything we needed to make our stay more comfortable. Thank you for making our stay very enjoyable. EDWARD CASAS

THIS HOTEL WAS GREAT FROM THE TIME I CHECKED IN UNTIL I LEFT. THE GYM HAD A VARIETY OF EQUIPMENT CHOICES, THE HOT TUB WAS PERFECT AND THE POOL WAS CLEAN AND COMFORTABLE. THE STAFF WAS VERY HELPFUL AND MU ROOM WAS AWESOME. THANK YOU. RON DUKE

I just wanted to take the time to once again send in a letter acknowledging the superior service that this property provides. I have had the pleasure of staying at this property off/on since it opened and unlike most hotels, they started with excellent service and have maintained it as time goes on. whenever I call and ask for the hotel to set something up for me, even last minute, they always come through and deliver 100%. My compliments to the management staff for maintaining the highest level of customer service and delivering that service at every stay. I wish my stays at other hotels made you feel like "family and friends" like this property does. Ken Wright