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make a difference |
"Our Make a Difference culture provides the tools for all of our team members to get involved and become leaders at the hotel with guests, and even other team members," said Rick McCue, vice president, brand performance and support, Embassy Suites Hotels. "We wanted to expand upon this culture and offer a group of our esteemed general managers a more personalized approach to leadership development. The Circle of Leadership provides the tool box for our general managers (GMs) to foster his/her own brand of the Make a Difference culture at their hotel."
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green initiatives |
CHARLOTTE/CONCORD, NC – The Embassy Suites Charlotte/Concord Golf Resort and Spa has
earned Eco Carolinas Certification "Partner Level" status for their Resort and Spa facility.
Charlotte/Concord Golf Resort and Spa
"We’ve taken many steps to improve our environmental efforts," said Terry Crawford, General
Manager of the resort. "The Eco Carolinas Certification demonstrates our achievements to our guests
and will help us continue our green initiatives."
Alan Benson, Assistant General Manager, saw the Certification as a way to improve business
operations and strengthen the hotel’s green efforts. "We strive to provide our guests with a memorable
experience when they’re here. We’re proud to show our guests that we’re committed to make their
stay outstanding in an environmentally responsible facility."
The hotel has already established several waste reduction and recycling initiatives. "The Eco
Carolinas Certification process provides a roadmap to improve our green internal business processes.
Environmental efforts are a part of our continuous improvement," noted Benson. Read More...
Top Ten Green Initiatives:
1) Recycle all compact fluorescents
2) Recycle all glass incandescent lights
3) All white office papers are now recycled
4) All departments use two-sided printing for internal documents
5) All departments recycle printer ink cartridges
6) All cans and bottles are now recycled
7) Guest suite toilets are 1.6 gallon/flush
8) Air filters changed on scheduled basis to reduce energy use
9) HVAC System is controlled Energy Management Program
10) Digital Thermostats to produce most reliable heating/cooling
Click here to see more Green Initiatives and our Goals for 2010
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more community differences |
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Embassy Suites Concord Associate "Gets Hoppin'"
We rely on our associates to create memorable experiences for our guests. However, we don't always know what may be asked of our associates to create that experience. One of our banquet setup attendants, Phillip Akers, volunteered to be the unofficial "mascot" for a recent GSK awards function by dressing up in a kangaroo costume provided by the group. The function had Australian-themed parts to it, and Phillip took it upon himself to ensure the guests had an active, hopping, mascot for their event. He greeted guests, danced around, stayed on stage as awards were presented to recipients, and even posed for pictures with the winners. Phillip definitely went above and beyond to make a difference for this group.
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Embassy Suites Concord Makes Holiday Brighter
Associates took time to give back to those less fortunate this past holiday season as the Embassy Suites Concord sponsored it's second annual Salvation Army Angel Tree. Associates selected angels from the tree and brought in gifts to be distributed by the Salvation Army throughout the local community. One associate, Deborah Nicolas, took it upon herself to collect gifts for over 6 angels on the tree. All in all, 50 angels received special gifts under their tree that they may not have otherwise had without the generosity of the staff. We look forward to continuing this tradition in 2009. Pictured from left to right are: Jason Archambault, HR Director; Terry Crawford, General Manager; Deborah Nicolas, Sales Manager; Brenda Ross, HR Assistant
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